Frequent Questions
Frequently Asked Questions (FAQ)
Q: Can I test the software before buying a license?
A: Yes. You can test the software free for 15 days (trial version). After this trial period you can buy a license to use the software without any time limitation.
Q: What are the types of licenses available?
A: In order to see the types of licenses click here
Q: How can I buy a license?
A: You can purchase a license at SiliconAction’s website. SiliconAction accepts credit cards, PayPal and secure money transfer procedures.
Q: Is it safe to buy at AureoSoft site?
A: The licenses of AureoSoft products are sold by a respected software reseller (SiliconAction) that uses SSL-encrypted pages for data transfers. For "Corporate Licenses", please contact directly our support center in order to ask for a quotation.
Q: Where can I find which version of the product I have?
A: Just click on the button with the symbol "@" (at) on the program main interface.
Q: What are the advantages of buying a license?
A: You will get the following special advantages only reserved to our fully registered users:
- 40% discount on all major updates of the registered program ("Major Upgrades").
- Free minor updates of the registered program. For example: If you buy a license for version 1.0 of a program, you will get all free minor updates of that version from 1.01 to 1.99.
- The license is fully registered to you (or your company) and you pay only once for the program version (one-time activation). There is no annual or monthly fee.
- Free premium support for registered users.
- Improved security and optimized performance for using original software applications.
Q: How long does it take to receive my license key (password)?
A: The average time is 2 working days upon payment confirmation. In case you do not receive your password within 5 business days after your purchase, please open a ticket at our support center and send us your message (mention your order number, full registration name and email used during the purchase process).
ATTENTION: We do not request credit card data from our users. All sales are processed at secure and SSL-encrypted sites. In case of any doubt please contact our support center.
Q: I have lost my license key. What should I do?
A: Please contact our support center and send your order number, email provided during the purchase process and the appropriate application version. We will immediately look up in our data bank and re-send your license key without any additional cost.
Q: Is the support provided at social media sites?
A: No. Social media sites are very useful for us in order to stay close to our customers and also as a means of communicating news and general information about AureoSoft. For support, please access “AureoSoft Support Center". Each ticket (message) is fully registered and answered by our team in a timely manner.
Q: I have sent my question but I have got no answer yet. What should I do?
A: Please wait up to 5 working days to resubmit your message. The average answer time ranges from a few hours up to 2 working days.
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